Five Trends in Business Communications
Over the past decade, and with the arrival of new, disruptive technologies, enterprise communication has rapidly evolved. As a result, enterprise spaces have very different communication needs. With mobility becoming ubiquitous in workplace, business involves less face-to-face communication. It’s fairly common to have teams working round-the-clock across different time-zones. The onus is on us to use technology to improve communication among globally dispersed business units. Which technologies are impacting the way we communicate today? Here are five trends presenting new opportunities for business communications:
Trend#1: Mobile technology remains at the center of change
Mobile tech trends will continue to impact the communication landscape. As BYOD (Bring Your Own Device) and BYOA (Bring Your Own Application) practices become mainstream, businesses need to focus on providing a secure and controlled environment to combat security and privacy threats that accompany these trends. Mobile apps and purpose-built devices for businesses can drive better adoption of enterprise mobility while still meeting the needs of employees.
Trend#2: Cloud communication services keep growing
With proven benefits for the business community – improving business outcomes, lowering operating costs, ensuring better client services, reducing data redundancy, and scaling as required – cloud communication technologies are a necessity in achieving business goals. Hosted VoIP emerges as a preferred solution for businesses looking for alternatives to high-maintenance and expensive on-premise solutions. Integrating VoIP with CRM helps customer-facing employees, such as front office executives, sales reps, and agents, utilize client data in the most effective manner.
Trend#3: IT spending increases
With a growing need for tech solutions in internal and external business communications, solid IT support is critical. For many organizations, solid IT support will improve both the customer and employee experience. According to a recent Gartner report, global IT spending is expected to grow 2.4 percent in 2015.
Trend#4: Investing in Unified Communications (UC) becomes more profitable
Premise-based UC solutions are fast giving way to cloud-based solutions. This makes UC affordable, widely accessible, and truly viable for businesses of all sizes. Computer Economics’ annual Technology Trends study identifies unified communications as one of the technology strategies with the maximum ROI. Coupled with the fact that cloud-based UC offers the lowest risks of deployment, UC will become a highly profitable investment.
Trend#5: Internet of Things (IoT) is the new face of change
It is predicted that by 2020, nearly 26 billion objects or “things” will be connected in the Internet.
The Internet of Things, or IoT, is driving the formation of a hyper connected ecosystem of new and existing devices. Business communication will take on a whole new meaning with new devices. Smart sensors, home automation systems, health monitoring, and wearable devices are already communicating and exchanging information with existing systems of apps, clouds, and diverse data sets. A recent global survey points to 2015 as the year when IoT will have tangible effects on business applications. IoT is definitely a trend to watch.
Which trends do you see rocking the business communication landscape this year?