24/7 Help Desk

24/7 Help Desk

There is only one boss. The customer.” -Sam Walton

It’s good to have a team you can trust.

It’s happened to nearly every executive or IT/AV manager. You’ve got a meeting in an hour and your videoconferencing unit won’t connect. Your projector won’t turn on. You blew an amplifier.
Who can you call during mission critical moments when your technology systems fail?

VCA has trained and certified staff available 24/7 just waiting for your call. We can walk you through troubleshooting processes, or, depending on the situation, log in remotely to monitor, manage and repair your systems.

If needed, we can have a team deployed to your location promptly. But you’d be surprised by the number of calls that can be solved in minutes over the phone.

From displays and videoconferencing to networking and non-linear editing systems, we have the personnel, training and equipment to provide the highest level of customer service and technical support available. Don’t panic. Just call us. The Help Desk at VCA can address all your A/V technical support needs.

We manage and track the service process from your initial call through completion and maintain accurate records for future reference, allowing us to serve you even more promptly and efficiently each time you have to call. That’s support to The Power of More+
For immediate Technical Support, please contact our Help Desk at 1-732-545-8000 x123.