VCA Hourly Care Levels

VCA Hourly Care Levels

If keeping your communications systems running at peak perfomance is critical to your organization – let one of VCA’s service plans help you rest easy. They’re available for all the systems that we sell and install as well as systems and components purchased elsewhere. Choose the level of service that meets your business needs.

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  Platinum + Platinum GOLD SILVER
Number of Hours 100 50 20 10
Emergency Call Back 1 Hour 1 Hour 1 Hour 1 Hour
Phone Support Time Hourly Hourly Hourly Hourly
Response Time To Site Next Available Next Available Next Available Next Available
Emergency Visits Hourly Hourly Hourly Hourly
Web Trouble Ticket Portal 24x7x365 Access 24x7x365 Access 24x7x365 Access 24x7x365 Access
Preventative Maintenance Visits 16 Hours – Not Charged 8 Hours – Not Charged Hourly Hourly
Access to VCA Technical Support* Yes Yes Yes Yes
Event Support Hourly Hourly Hourly Hourly
Loaner Equipment 25% Discount 25% Discount No No
Application Training Hourly Hourly Hourly Hourly
Parts 25% Discount 25% Discount No Discount No Discount
Hours Expire After 30 Months 24 Months 18 Months 12 Months